Tom Sharkey is the owner of Sharkey Chevy, Buick, GMC, Isuzu. At the start of the yearTom…

Tom Sharkey is the owner of Sharkey Chevy, Buick, GMC, Isuzu. At the start of the yearTom…

Tom Sharkey is the owner of Sharkey Chevy, Buick, GMC, Isuzu. At the start of the yearTom instituted a customer opinion program to find ways to improve service. One weekafter the service is performed, Tom’s administrative assistant calls the customer to findout whether the service was performed satisfactorily and how the service might beimproved. Listed below is a summary of the complaints for the first six months. Developa Pareto chart. What complaints would you suggest that Tom work on to improve thequality of service?

Tom Sharkey is the owner of Sharkey Chevy, Buick, GMC, Isuzu. At the start of the yearTom…

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